Service Account Manager

Job Summary

We offer expert electrical and low voltage contracting services to Greater Boston’s commercial, institutional, life-sciences, hospitality, and retail markets. We leverage VDC, green building techniques, integrated project delivery, and lean construction methods that help improve efficiency and enhance client operations.

Essential Duties & Responsibilities

• Manage service projects through pre-planning, cost tracking, billing, project documentation and project close out.
• Manage existing customer relationships and provide excellent customer service to help grow our division.
• Identify new opportunities for business and promote Gaston’s services.
• Schedule field service technicians for jobs and adjust schedules as needed.
• Project manpower for projects on a weekly basis.
• Prepare estimates for service projects.
• Work with Accounting department on billing.
• Participate in meeting annual service department revenue and profit margin goals.
• Operate as point of contact for assigned customers.

Qualifications

• 3 to 5 years experience estimating and project managing commercial construction projects.
• Electrical field experience required.
• Licensed electrician is preferred.
• Experience in working with customers.
• Excellent communication and interpersonal skills.
• Demonstrated experience in staying organized and following up on tasks.
• Ability to work on tasks efficiently and prioritize work.
• Ability to identify and meet customers’ expectations and requirements.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Demonstrated experience using Microsoft Office – Outlook, Excel, Word.
• Knowledge of Spectrum Construction Software a plus.
• Knowledge of Conest Estimating Software a plus.

Physical Demands

• Sit for long periods in front of a computer.
• Travel to field locations as needed.
• Navigate around job site locations.
• Work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration.
• Work in environments with moderate to loud noise levels.

Benefits

• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability.
• A 401(k) Savings Plan.
• College Coach and employee assistance program.

Equal Opportunity Employer

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy Please review our Affirmative Action Policy .