Service Account Manager

Essential Functions

• Be the primary point of contact to build new and long-term relationships with customers
• Continually look for ways to improve account growth through clear understanding of clients' objectives and goals
• Ability to drive client retention and satisfaction throughout the territory
• Serve as a liaison between the client and internal teams
• Maintain organized and detailed territory records in the Company’s CRM system
• Represents all product lines assigned on each mill visit
• Responsible for the territory forecasts, budgets and cost controls
• Develop and adhere to processes and workflows, as it relates to account success
• Provides input on new processes and workflows as needed and assists with implementing these processes

Education, Professional Experience and Qualification

• B.S. degree in Engineering or 5 to 10 years’ experience in Pulp and Paper
• Exceptional communication skills (verbal and written) and interpersonal skills
• Sales experience and established relationships with the customers in the region is preferred
• Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required
• Willingness to travel- 80% of time will be spent in the field

Physical and Mental Qualifications

• Position performed in an office and/or home office-remote) environment
• Frequent visits to mills and manufacturing facilities are required
• Exposure to varying temperatures, noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals
• Physical conditions for position: Sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb, ascend/descend stairs, lifting up to 25 lbs
• Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment

Travel Percentage

N/A