Servers

About the role

Serves guests food and beverage items in a prompt, professional and courteous manner. Creates memorable dining experiences through personalized and genuine interactions.

Responsibilities

• Prepares restaurant tables with special attention to sanitation and order
• Assists with setting tables and rearranging tables to accommodate larger parties
• Provides immediate attention to all guests upon seating
• Describes specials of the day to the guests
• Answers questions regarding any menu item and offers suggestions of menu items when appropriate
• Presents menus and assists guests in selecting food and beverage items
• Delivers food to guests promptly after preparation
• Confirms orders with the chefs and bartenders whenever a clarification is requested
• Ensures guest satisfaction
• Anticipates guest needs, replenishes items as needed, and maintains a clean and clutter free table
• Participates in pre-shift meetings and taste tests
• Maintains organized workstation and side work duties
• Utilizes the Point of Sale System properly and strives for 100% accuracy in all charges and transactions
• Follows established training and systems for taking, placing, and delivering orders
• Follows established standards for greeting, cocktail service, food delivery and general service techniques
• Collaborates with other servers, kitchen and bar staff before, during and after meal service periods to execute a "Member/Guest Comes First" approach
• Practices proper tray service for all food and beverage service
• Works closely with restaurant management to immediately address all guest concerns
• Incorporates safe work practices in job performance
• Regular and reliable attendance
• Performs other duties as required

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Qualifications

• 2+ years' Server experience preferred
• Proven exemplary customer service skills
• 2+ years' experience with a restaurant POS software platform

Skills

• Ability to read and speak English may be required in order to perform the duties of the job
• Meets state age requirements for handling alcoholic beverages
• Working knowledge of POS system
• Attention to cleanliness and safety
• Must have legible handwriting
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy