Server, Winter 26/27

About the Role

Join our team at Crystal Mountain, the largest ski resort in Washington and the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. As part of Alterra Mountain Company, we foster a community rooted in the spirit of the mountains, united by a passion for adventure and exceptional guest experiences. This role is ideal for hard-working, enthusiastic team-players looking to grow their skills in the ski industry while working in a beautiful National Forest setting.

Responsibilities

• Set up for daily service including dishware, glassware, silverware, linens, and other amenities according to daily procedures and Restaurant General Manager's direction.
• Serve food and alcohol in compliance with Washington State Liquor & Cannabis Board and Washington State Health Department regulations.
• Clean equipment, serving utensils, tables, and server stations.
• Stock supplies and prepare backups as needed.
• Establish and perform pre-function side work, ensuring all equipment is accounted for and in good condition; report any issues to the Restaurant General Manager.
• Use and understand Point of Sale (POS) systems.
• Know the menu thoroughly, including major ingredients, preparation methods, and appropriate pairings.
• Promote and maintain the highest level of customer service by anticipating guest needs.
• Serve and bus courses in a timely manner, checking in with tables frequently.
• Determine when a guest should not be served additional alcoholic beverages in accordance with state regulations.
• Resolve guest complaints within scope of authority; escalate to management when necessary.
• Notify supervisor of unusual events, circumstances, missing items, or alleged thefts.
• Assist in resetting tables during and after service.
• Attend all staff meetings as required by management.
• Adhere to all safety, sanitation, food preparation, storage, and alcohol beverage control policies, including Washington State Health and Liquor Department regulations, and CDC guidelines.
• Develop and maintain a positive organizational culture, values, and reputation with staff and guests.
• Ensure a harmonious, compliant, and cooperative work environment.
• Act as a representative of Crystal Mountain with guests and community members.
• Abide by all Crystal Mountain employment guidelines.

Requirements

• Valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license).
• Valid Washington Food Worker Card (Health & Food Safety).
• Minimum 2 years of professional experience in Food and Beverage.
• Basic knowledge of POS systems.

Skills

• Ability to lift, carry, or move a minimum of 30 pounds occasionally.
• Ability to manipulate a full-size keg of beer (~160 pounds).
• Manual dexterity to operate computers and other office equipment constantly.
• Auditory and visual acuity for operating computers, phones, and mobile devices.
• Ability to work extended periods bending, reaching, speaking, standing, walking, kneeling, pushing, and pulling.
• Strong communication skills for interacting with guests, supervisors, and team members.

Benefits

• Free Alterra season pass (unlimited, direct-to-lift access at all Alterra resorts).
• Free Alterra season pass for spouse and dependents 25 & under.
• 50% off window ticket price at IKON partner resorts.
• Free access to Alterra Mountain destinations during time off.
• Free ski-referral letters for use at other mountain resorts during time off.
• Free friends & family day-ski vouchers (periodic allotment).
• Discounts on ski & snowboard lessons, rentals, gear tune-ups, food & beverage, and retail shops.
• Free Crystal-branded swag.
• Pro deals on gear with hundreds of brands.
• Access to a discount marketplace for accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more.
• Employee-only night skiing events.
• Employee housing available for eligible positions.
• Accrued paid time off for eligible positions.
• Group health insurance for eligible positions.
• 401K benefit with generous match and immediate vesting for all staff members over 18.
• Opportunities for growth, advancement, and year-round employment.

Pay

$17.13 - $18.50 per hour + tips.

Schedule

This position requires working evenings, weekends, and holidays while the resort is in operation.