Server (T), Hale Kai (Casual)

About the Role

Hale Kai features made-to-order local favorites served from our island-style thatched-roof huts. Our lively oceanside restaurant and beach bar invites guests to kick off their flip-flops and share casual fare with family and friends over craft cocktails. Lunch under grass umbrellas or at loungers by the swimming pool. The menu covers all the favorites: nachos, avocado toast, fish tacos and our signature lobster fried rice.

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
• Try to remember individual patron’s names and their preferences to extend a personalized service.
• Ensure that all food & beverage are served according to service standard.
• Clear and tidy up tables after the departure of the patrons as quickly as possible.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Benefits

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer paid coverage for group life and accidental insurance coverage ($7,500). Coverage is available for your ‘ohana (family).
• 401(k)/retirement saving plan & matching program.
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount on services offered in our Spa Without Walls.
• Employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
• Complimentary meals in our employee dining facility.

Pay

Hourly Rate: $16.50 USD + tips