Server - PT

Job Description

The primary role of the Server is to ensure the guest has a memorable experience by providing excellent customer service through solid organizational skills and exceptional people skills from the moment the guest arrives through the time of their departure.

Essential Job Functions

• Greet guests and present daily specials, menu changes and answer questions regarding food and beverage.
• Perform the Steps of Service according to IHG Standards.
• Serve three to four tables, as determined by management.
• Stock stations and complete pre and post job duties as outlined by the manager.
• Able to up sell alcohol and food items.
• Able to use a POS computer system to ring in food and beverage orders.
• Able to interact with guests in a friendly/fast manner.
• Process guests payment transactions as outlined in the cash and charge procedures.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant.
• Able to clear and reset tables.
• Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Observe guests during meal needs and respond to requests appropriately.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests expectations.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Assist team members as needed.

Competencies

• Knowledge of alcohol service
• Ability to navigate a POS system for food and beverage orders
• Attention to detail with work ensuring accuracy is met and exceed

Education & Experience

• Generally 2-5 years of experience as server in a full service restaurant.
• One must have Micros, touch screen experience.
• One must be a minimum of 18 years of age to serve alcoholic beverages to hotel guest per KY Liquor Law.

Work Environment

This job operates in a restaurant which at times can be a loud setting. This role may be exposed to hazards, including, but not limited to cuts, slips, falls, tripping and burns. Hands must be frequently washed.

Physical Demands

• Regularly required to talk and hear.
• Very active and requires standing, walking, bending, kneeling, stooping and crouching.
• Occasional lifting of products weighing up to 25 pounds.

Position Type/Expected Hours of Work

This is a part- or full-time non-exempt position with expectation to work necessary business hours to ensure business needs are met during the operation of the Restaurant and Outlets.