Server | Pilina | Full-time

About the role

Pilina is the lobby lounge at Fairmont Kea Lani, located on the south shore of Maui. It offers a unique opportunity to connect guests with the resort's culinary offerings while embodying the spirit of Aloha.

Responsibilities

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service, including:
• welcome guest
• introduce venue with approved verbiage
• set table with glassware
• take beverage order
• pour water/juice/coffee
• take food order
• punch in order to POS
• pick up drinks and deliver
• set table
• pick up food and deliver
• maintain table adhering to sanitation guidelines
• bush tables
• present check
• reset the table ready for the next guest
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Bring passion towards the guest experience and actively look for ways to emotionally engage with our guests
• Participate in monthly departmental sales promotions
• Adhere to the State of Hawaii Department of Health & EHC food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Requirements

• High School diploma (or equivalent) and/or vocational training
• Minimum two (2) years serving experience in a high volume restaurant is required, preferably in a luxury hotel environment
• Previous fine dining experience and wine knowledge is an asset
• Previous experience in a 4 diamond hotel environment is an asset

Qualifications

• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification

Skills

Passion for hospitality, attention to detail, strong communication skills, ability to multitask, and a commitment to providing exceptional service.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Hourly rate: $16.00

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.