Server - Part Time (New Haven Winners Circle)

About the role

May perform all or a combination of the following duties to facilitate food and/or beverage service to guests in the food and/or beverage areas of the facility.

Responsibilities

• Provide friendly, prompt, and accurate food and/or beverage refreshment service to guests.
• Present menu, answer questions, and make suggestions regarding food and/or drinks.
• Take orders from guests and process orders in the point of sale system.
• Relay orders to the kitchen or bartender and deliver to guests appropriately.
• Observe guests, anticipate needs, and respond accordingly.
• Finalize checks and clear and reset tables at the conclusion of meals.
• Follow prescribed sanitary safeguards in handling all food and cleaning all surfaces.
• Check out with immediate supervisor.
• Abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions.
• Observe and report violations relative to regulatory, internal control, or company-sponsored policies and procedures.
• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored policies and procedures.
• Provide an informational resource for patrons.
• Assume a leadership role in employee and guest relations and professional appearance.
• Remain alert to issues within their field of observation that may require a security presence and support this focus with continuous patrol activities.
• Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
• Other duties as assigned.

Qualifications

• Must be 21 years of age or older.
• Proficient in English, verbal and written, with the ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must have an outgoing, energetic, and enthusiastic attitude.
• Must be comfortable initiating conversations and creating a fun environment while maintaining a high level of professionalism with guests and team members.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable.
• Responsible for fostering a fun environment and promoting a positive influence in the community.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance are in compliance with established standards.
• Complies with Indiana Gaming Commission Regulations, Indiana Horse Racing Commission Regulations, approved internal controls, as well as company policies.
• Maintains a professional work environment with management and staff.
• Must be able to regularly push/pull or lift up to 25 pounds and occasionally push/pull or lift up to 50 pounds.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Frequently required to stand, walk, and occasionally required to sit, stoop, kneel, crouch, or crawl; talk or hear; and use hands to fingers to handle or feel, reach with hands and arms, talk or hear and taste and smell.
• Must be able to obtain and maintain a license from the Indiana Horse Racing Commission.
• Will require access to the racing facility.