Server - On Call

Q Center is a premier conference and event venue offering 150,000+ square-feet of IACC-certified meeting and event spaces, hosting everything from Fortune 500 company meetings to small business training and special events like fundraisers and galas.

About the role

The Server is responsible for the set-up, service, and breakdown of food and beverages to guests at all Q Center functions, ensuring quality service and guest satisfaction according to Q Center Standards. This is an on-site position with a varying schedule that can include days, afternoons, evenings, and weekends.

Responsibilities

• Perform preparatory tasks, opening/closing duties, and side work to ensure prompt and efficient guest service.
• Be familiar with the menu of the assigned function and serve guests according to Q Center’s standards in a friendly, courteous, and professional manner.
• Set all tables, buffet stations, dining room buffets, bussing stations, and bars according to Standard Operating Procedures.
• Maintain all service area storerooms in a neat and orderly manner, stocking them with appropriate supplies for food service functions.
• Clean up function spaces after events, ensuring all equipment and supplies are cleaned, stored, and restocked properly.
• Respond to guest problems, complaints, and accidents, communicating with management as necessary.
• Adhere to all BASSET procedures while serving liquor to ensure a safe and controlled environment, reporting any issues with intoxicated guests to management.
• Follow all money-handling procedures when serving guests.
• Provide accurate descriptions of menu items for each function to ensure guest satisfaction and safety.
• Keep immediate supervisor informed of all problems or matters requiring their attention.
• Remain attentive, friendly, helpful, and courteous to all guests and fellow associates at all times.

Requirements

• High School diploma or equivalent.
• Customer service experience required; experience in a hotel or related field preferred.
• BASSET and Food Handler certifications or equivalent.
• Ability to stand for entire shifts and perform medium work, exerting up to 50 pounds of force occasionally and/or 20 pounds frequently.
• Flexibility to work long and varying hours, including days, afternoons, evenings, and weekends.

Benefits

• 401(K) with employer match.
• Employee meals.

Pay

Starting rate for this position is $18.00/hour.