On Call Server

About the role

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: a supportive environment with training and mentoring opportunities, dedicated teammates who take pride in delivering exceptional service, and a workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Responsibilities

• Knowledge of fine dining service; full familiarity with menus.
• Full knowledge of beverage offerings/promotions.
• Station set‑up and breakdown/side‑work.
• Polish and clean water glasses and flatware in assigned station before opening hours.
• Perform any other duties as assigned by the restaurant manager or supervisor.
• Complete all assigned side‑work duties.
• Service to guests: be pleasant, smile and greet all guests, using surnames when obtained.
• Maintain complete cleanliness of all dining areas, furniture, fixtures and equipment.
• Knowledge of hotel property and downtown area.
• Familiarity with all food and beverage promotions.

Requirements

• Must present ServSafe Certification and RAMP Certification upon hire.
• Ability to lift trays, equipment, dishware, etc. up to 50 lb.
• Ability to push/pull racks, queen marys, etc. up to 75 lb.
• Ability to carry orders, equipment up to 25 lb.
• Bending up to 30% of shift retrieving equipment, tray removal, etc.
• Continuous movement throughout hotel – 80% of shift.
• Continuous standing to fill, check, deliver orders 60% of shift.
• No climbing or driving required.
• Work environment: interior of hotel (100% of work period, usually 8 hours); exterior exposure to weather conditions.
• Exposure to various hazardous chemicals, food items and beverages.
• Hearing: moderate (able to communicate one‑on‑one with guests; accommodations may be provided).
• Vision: critical (emphasis on cleanliness standards, quality control, continuous movement).
• Speech: moderate (able to communicate one‑on‑one with guests).
• Literacy: critical (ability to take and communicate orders from guests and respond to special requests).
• Protective clothing: none required.
• Equipment operations: computer, cash register, calculator, coffee maker, toaster.

Schedule

This is an On Call position.