Server Lead - Part Time

About the role

Assists Dining Room Manager with the operation of dining rooms, ensuring service and food quality meets or exceeds La Posada standards. A Lead will be expected to carry out the full duties of a server in addition to Lead duties. As a Lead Worker, the incumbent functions in a lead capacity for a group of servers working on an assigned project or on a regular assigned basis. The Lead Worker does not have full formal supervisory authority for staff assigned to projects; however, in order to complete projects/assignment must be able to schedule and control the daily working arrangements for a specified group of employees. This position is reserved for Assisted Living. Located in Green Valley, AZ, United States. Position type: Part Time.

Responsibilities

• Resolve customer complaints regarding food service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Observe and evaluate workers and work procedures in order to ensure quality standards and service.
• Monitor compliance with policies and procedures for servers including service, appearance, customer service and assigned duties.
• Monitor server sections for flow and distribution of workload, catering functions for special set ups and service issues, and salad bar and buffets for professional and appealing appearance.
• Complete opening and closing server duty rosters, section assignments, server schedules, and daily record of events in FOH Log and FOH Attendance in Outlook.
• Prepare information for supervisors as requested on dining room operation and performance.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Oversees the set-up of all stations.
• Checks resident floor refrigerators for cleanliness and appropriate par stock levels.
• May be asked to recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Participates in additional duties as assigned, that are aligned with qualifications and can be reasonably expected to be completed with minimal orientation.

Requirements

• Experience: One to two years related experience
• Licenses/Certificates: Title 4 Server Training required to be completed within 90 days of hire.

Skills

• Communication, Oral – Ability to communicate effectively using the spoken word.
• Professional and Courteous Communication – Ability to communicate professionally and courteously with residents, patients, guests, and family members.
• Computer Skills – Excellent computer skills; basic computer skills necessary.
• Organized – Ability to organize and prioritize multiple tasks.
• Safety Awareness – Follows all Infection Control practices, including handwashing techniques, standard precautions, isolation precautions, and safety precautions.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Written – Ability to communicate in writing clearly and concisely.