Lead Supervisor- Part Time

Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Create winning teams and drive results.
• Establish trust, maintain integrity, and foster a collaborative, inclusive culture within the store and across the organization.
• Monitor and analyze sales data, identify trends, and recommend actions to enhance store performance and team development.
• Exemplify strong business acumen and execute forward‑planned strategies to meet store goals and KPIs.
• Support recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provide feedback and guidance to improve individual performance and hold the team accountable for business goals.
• Enforce compliance with company policies, procedures, and store operational standards.
• Focus on both internal and external customer experiences.
• Assist in executing innovative strategies for exceptional customer experiences for internal and external partners.
• Create a customer‑centric culture, mentor the team on clienteling, and build long‑term customer relationships to meet business goals.
• Provide HR and conflict‑resolution support to the team and district in the absence of leadership.
• Champion company resources that support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
• Ability to bend, reach, stretch, and lift, carry, or move at least 25 lb; occasionally lift and carry product, cartons, props, or fixtures up to 50 lb.
• Physical capability to climb, kneel, and maneuver the sales floor and stockroom while regularly lifting at least 25 lb (up to 50 lb occasionally).

Competencies for All Employees

• Courage: Provides direct, actionable feedback; addresses people problems promptly; takes necessary negative action when required.
• Creativity: Generates many new, unique ideas; makes connections among unrelated concepts; recognized as original and value‑added in brainstorming.
• Customer Focus: Dedicated to meeting internal and external customer expectations; uses first‑hand customer information for product and service improvements; builds trust and respect.
• Dealing with Ambiguity: Adapts to change, shifts gears comfortably, decides and acts without a complete picture, handles risk and uncertainty without distress.
• Drive for Results: Consistently exceeds goals, ranks among top performers, bottom‑line oriented, pushes self and others for results.
• Interpersonal Savvy: Relates well to all levels and external partners; builds rapport and constructive relationships; uses diplomacy and tact to diffuse tension.
• Learning on the Fly: Learns quickly from new problems; versatile learner; analyzes successes and failures for improvement; enjoys tackling unfamiliar tasks.

Competencies for All People Managers

• Strategic Agility: Anticipates future consequences and trends; possesses broad knowledge and perspective; creates competitive, breakthrough strategies and plans.
• Developing Direct Reports and Others: Assigns challenging tasks; holds frequent development discussions; understands career goals; crafts and executes compelling development plans.
• Building Effective Teams: Forms cohesive teams; fosters morale and spirit; shares wins; encourages open dialogue; defines success as a team outcome and creates a sense of belonging.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

Base Pay Range: $17.00 – $27.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.