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Jobs · Management · Florida

Server/Guest Experience Ambassador

NEXDINE Hospitality · Sarasota, FL · 1 mo ago
Management$16–$18/hrFull-time

Who We Are

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Location

Sarasota, FL

Schedule

Varies

Pay

Hourly rate: $16.00‑$18.00; paid weekly via direct deposit.

Benefits

  • Generous compensation & benefits package
  • Health, dental & vision insurance
  • Company‑paid life insurance
  • 401(k) savings plan
  • Paid time off: vacation, holiday, sick time
  • Employee Assistance Program (EAP)
  • Career growth opportunities
  • Various employee perks and rewards

Job Summary

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best‑in‑class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Responsibilities

  • Cascade a spirit of hospitality in all dealings with residents, colleagues, and guests.
  • Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
  • Engage with residents to obtain desired orders for food or beverages while fully articulating daily menu offerings.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure residents are satisfied with all aspects of service and communicate any customer service issues to the direct supervisor.
  • Check residents’ diets, likes, and dislikes to ensure requirements are satisfied.
  • Assist with set‑up/break‑down of all scheduled meal periods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Perform cleaning duties as assigned, including sweeping and mopping floors, tidying up service stations, clearing tables, and taking out trash.
  • May wash pots, pans, dishes, utensils, or other cooking equipment.
  • May assist in supporting culinary staff at numerous stations as directed.
  • Provide excellent customer service by being attentive, approachable, greeting, and thanking customers.
  • May perform other duties and responsibilities as assigned.

Work Environment

The Guest Experience Ambassador operates in a kitchen environment where employees may be exposed to and/or required to operate equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and chef’s knives. The team member is frequently exposed to heat, steam, fire, and noise.

Physical Demands

The role may require the employee to sit, reach, bend, kneel, stoop, climb, and push, pull, or lift items weighing 40 pounds or less. Standing for long periods is common. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Required Education and Experience

  • High school diploma or equivalent.
  • Previous experience in food service.
  • Previous customer service experience.
  • All selected candidates must undergo a Level 2 background check: HB531 | Florida Agency for Health Care Administration.

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