Server/ Guest Experience Ambassador

Job Details

Position: Full Time Guest Server/Guest Experience Ambassador

Location: Louisville, KY

Hours: Full Time

Starting Pay Rate: $16.00 per hour, paid weekly via direct deposit.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts
• Company-paid life insurance
• Various voluntary programs and insurances
• 401(k) savings plan
• Paid vacation, holiday, and sick time
• Employee Assistance Program (EAP)
• Various perks

Job Summary

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best‑in‑class dining experience to residents, colleagues, and guests by ensuring exemplary service.

Essential Functions and Key Tasks

• Cascade a spirit of hospitality in all dealings with residents, colleagues, and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
• Engage with residents to obtain desired orders while fully articulating daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service and communicate any customer service issues to the direct supervisor.
• Check residents' diets, likes, and dislikes to ensure requirements are satisfied.
• Assist with set‑up/break‑down of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties, including sweeping and mopping floors, tidying service stations, clearing tables, and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist culinary staff at numerous stations as directed.
• Provide excellent customer service by being attentive, approachable, greeting, and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment

The role operates in a kitchen environment where employees may be exposed to and required to operate equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and chef’s knives. The team member is frequently exposed to heat, steam, fire, and noise.

Physical Demands

The position may require sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling, or lifting items weighing 40 pounds or less. Employees may be required to stand for long periods. The role requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Required Education and Experience

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience