SERVER (FT) - BLUE COYOTE CANTINA | TSR

About the role

This job has no supervisory responsibilities.

Responsibilities

• Ensures excellent customer service for every guest, every time.
• Greets guests, presents menu, answers questions and makes suggestions regarding food and beverages.
• Writes order on check or memorizes it. Relays order to kitchen and serves courses from kitchen and service bars.
• Garnishes and decorates dishes prior to serving, if required.
• Observes diners to respond to any additional requests and to determine when meal has been completed.
• Acts immediately on all customer comments to ensure that corrections are made.
• Totals bill and accepts payment or refers patron to cashier.
• Sets up and supplies the beverage area with clean glassware, utensils, condiments and paper supplies if necessary.
• Removes soiled glassware and utensils from table and counter tops.
• Makes coffee as needed. Adds ice and changes soft drink containers.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Responsible for renewal of Maricopa County Food Handlers Card.
• Ensures designated work areas, flatware, glasses, dinner ware and other items used to serve customers are free from hazards (i.e. chips, breaks, liquid on the floor, etc.).
• Attends bi-annual Arizona state liquor law training.
• When performing bottle service, properly executes service according to mandated steps of service.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management.
• Signature verification of course attendance will be required.
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information.
• Enforces all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position.
• Observes and reports suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Maintains up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
• Room Service Server is not required to maintain up-to-date knowledge of Title 31 under the Code of Federal Regulations.

Requirements

• High school diploma or general education degree (GED) required; previous serving experience required; related experience in a medium to high volume restaurant strongly preferred.
• Knowledge of Arizona State Liquor Laws - Title 4 required.
• Must have working knowledge using electronic point of sale (POS) systems.
• Food and Beverage Servers must be at least 19 years of age to serve alcoholic beverages with meals.
• Beverage (cocktail) and Pool Servers must be at least 21 years of age.

Qualifications

• Pleasant personality and excellent customer service skills.
• Excellent customer service skills and the ability to follow both verbal and written instruction.
• Good verbal and written communication skills required.
• Team player, positive attitude and well-groomed appearance.
• Highest standards of hospitality and professionalism.
• Strives for excellence in service delivery.
• Able and willing to work a flexible schedule, including weekends, evenings and holidays.