Server - Boston

Location: Boston • Reporting to Hospitality Manager

About the Role

As a Server at F1® Arcade, your role is to deliver exceptional service that contributes to a fun, high-energy, and memorable guest experience. You will bring our commitment to quality hospitality to life by maintaining high service standards, being attentive to detail, and ensuring every guest feels welcome and well cared for.

Responsibilities

Guest Service & Experience

• Provide warm, engaging, and knowledgeable service to all guests.
• Ensure prompt and accurate delivery of food and beverages.
• Anticipate guest needs and personalize service to enhance their visit.
• Handle guest questions, concerns, or complaints with professionalism and urgency.

Operational Execution

• Maintain a clean, organized, and fully stocked service area.
• Follow all company service standards and procedures, including opening, running, and closing duties.
• Support team members and management in achieving smooth service flow.
• Communicate effectively with the kitchen and bar to ensure accurate and timely order delivery.

Team Collaboration

• Work closely with hosts, bartenders, runners, and other servers to ensure a unified and efficient service.
• Participate in pre-shift briefings, service recaps, and ongoing training.
• Provide support in other areas of the venue as needed to meet guest needs and operational demands.

Product Knowledge

• Maintain up-to-date knowledge of all menu offerings, ingredients, and promotions.
• Make informed recommendations to guests and upsell where appropriate.
• Understand dietary requirements and allergens and communicate clearly with the kitchen team.

Skills

• Guest-Focused Mindset: Passionate about delivering memorable moments by anticipating guest needs, providing personalized service, and ensuring every guest leaves with a positive impression of F1® Arcade.
• Strong Communication Skills: Able to clearly and confidently engage with guests and team members—whether explaining menu items, confirming orders, or working with teammates to ensure smooth service.
• Attention to Detail: Maintains a high level of accuracy when taking and delivering orders, checking table setups, and following service steps to ensure a flawless guest experience.
• Team-Oriented: Collaborates with hosts, bartenders, runners, and fellow servers to support each other during busy shifts and uphold a consistent level of service across the venue.
• Adaptability: Stays calm and solutions-focused in a dynamic, fast-paced environment, adjusting to changing guest needs or operational challenges without compromising service quality.
• Integrity & Professionalism: Acts as a proud ambassador of the F1® Arcade brand, treating guests and team members with respect, owning responsibilities, and doing the right thing—always.
• Ability to consistently demonstrate F1® Arcade Core Values: Pursuit of Excellence, Positive Energy, Integrity, Team Spirit.

Physical Requirements

• Frequently sit for short periods of time, talk via cloud-based video conferencing and phone, and hear and manipulate objects.
• Lift up to 10 pounds constantly and up to 50 pounds occasionally (lifting from floor to shoulder constantly and overhead infrequently).
• Twist and reach frequently; grasp objects to move or manipulate constantly.
• Work in hot then cold environments for extended periods of time.
• May inadvertently bump into team members in a relatively small work area.
• Stand and walk for extended periods of time.
• Frequent hand washing and sanitation.
• Ability to use knives, slicing equipment, and other food preparation equipment.
• Communicate with guests and other team members and manipulate handheld and desktop devices.