Server

About the Role

We’re more than just a team - we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills

• Provide high-level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure

Qualifications

Experience as a Server is preferred; must be of legal age if serving alcohol.

Benefits

• Health Coverage: Up to 80% contribution toward individual health plans, affordable dental and vision insurance, FSA and HSA options.
• Retirement Planning: 401K plan with discretionary yearly match.
• Insurance: Paid group term life insurance for select positions, 50% shared cost short-term disability, option to purchase additional life insurance.
• Time Off: Robust PTO plan, 7 paid holidays, earned wage access program.
• Support Programs: Employee Assistance Program (EAP), sober support network, recovery-friendly workplace.
• Perks: Hotel travel discounts, additional benefits based on property-specific locations.

Pay

$18.82 per hour plus tips.