Server

About the Role

This Server position is more than a job—it's a path to a fulfilling adventure where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we've created, attributing to our award-winning status, an experience where team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.

Responsibilities

• Greet every guest with a friendly smile and welcoming attitude
• Take dining room and room service orders; communicate them to the kitchen through the point-of-sale system; follow-up directly with cooks as needed
• Check in frequently with guests to ensure all needs and expectations are being met
• Prepare checks and post payments using the point-of-sale system
• Remove dishware from tables/counters during the dining experience as well as at the end; take them to the kitchen for washing
• Clean and sanitize the service and guest areas of the restaurant as needed

Requirements

• Flexible availability required Monday through Friday, weekends, and holidays
• Open to morning shifts from 6 am to 11 am
• Customer service-facing experience required
• Fluency in Spanish required

Qualifications

• Three or more months of restaurant experience
• Motivated to maintain an excellent customer service reputation
• Strong oral communication and interpersonal skills
• Strong attention to detail
• Ability to work effectively and efficiently in a fast-paced setting

Pay

Starting at $15.00/hour; experienced candidates may qualify for a higher wage.

Benefits

• Career Development: Personalized career pathing and skill development; leadership and mentorship programs; educational and certification reimbursement
• Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels; Catch of the Day – earn bonuses for going above and beyond to support team and guests; Everyone Sells – earn cash for bringing in business to our properties; paid volunteer hours – earn money for community service
• Health & Wellness Benefits: Medical, dental, and vision plans; paid sick time and paid time off; virtual telehealth access and employee assistance resources; monthly health and fitness reimbursement programs
• Financial Support: Same-day pay options; referral bonus – earn cash for bringing great team members; 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%