Server at Dawn Manor

About the property

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. The platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, the European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. Corporate offices are located in Boston, The Woodlands, Texas, and London.

The Dellshire is a distinctive pre-build property in the Pyramid Global Hospitality portfolio, set to open in Spring 2026. This themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special.

The Server role is based at Dawn Manor, the resort's off-site restaurant. The Server is responsible for delivering a high-quality dining experience through attentive, efficient, and personalized service. This role is accountable for guest satisfaction, accuracy of orders, and adherence to service standards.

Responsibilities

• Provide full-service dining including greeting, order taking, food and beverage delivery, and check presentation
• Demonstrate complete knowledge of menus, ingredients, allergens, and preparation methods
• Accurately enter orders into POS system and ensure timely delivery
• Monitor guest satisfaction and anticipate needs throughout the dining experience
• Maintain assigned section, ensuring cleanliness and readiness at all times
• Handle cash and credit transactions accurately and responsibly
• Follow all alcohol service guidelines and verify identification as required
• Communicate effectively with kitchen and support staff to ensure service flow
• Participate in side work, opening, and closing duties
• Uphold company service standards, policies, and safety procedures
• Other duties & responsibilities as assigned by Manager

Requirements

• Previous serving experience preferred, ideally in upscale or high-volume environment
• Strong communication, sales, and multitasking skills
• Knowledge of food, beverage, and service standards preferred
• Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of employment and must be re-certified as needed

Benefits

• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily