Server

About the role

Our team is looking for a dedicated Hotel Restaurant Server to deliver outstanding customer service. Working as a Hotel Restaurant Server at the Embassy Suites Akron Canton Airport offers a dynamic and rewarding experience in a high-end hospitality setting.

Responsibilities

• Greet guests warmly and guide them to available seating.
• Take drink and food orders if offering à la carte service.
• Answer questions about the menu and accommodate dietary restrictions when possible.
• Provide prompt and friendly service, ensuring guests have everything they need.
• Set up and maintain the breakfast buffet or table service area.
• Refill food, beverages, and condiments as needed.
• Deliver hot or special orders efficiently.
• Prepare coffee, tea, and other beverages.
• Keep tables, counters, and the buffet area clean and well-stocked.
• Clear used dishes and reset tables quickly.
• Follow food safety and hygiene regulations.
• Work closely with kitchen and hotel staff to ensure smooth service.
• Handle guest concerns and complaints professionally.
• Assist in inventory management and restocking supplies.
• Break down and clean up the breakfast area after service ends.
• Store leftover food properly or dispose of waste as required.
• Prepare the area for the next service or shift.

Requirements

• High school diploma or equivalent.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills in engaging with guests and collaborating seamlessly with team members.
• Ability to work weekends & holidays.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• NEXT DAY PAY and flexible spending accounts.
• Vacation, Personal Days, and Holiday pay.
• Hotel, food, and beverage discounts for personal travel.
• Online training courses and Commonwealth University.
• Employee Assistance Program, jury duty leave, and bereavement leave.