Server

Essential Duties And Responsibilities

• Promote a Positive Interaction And Experience With dining guests.
• Aid guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's ID's to ensure their age for consumption of alcohol.
• Communicate with kitchen and bar to assure accuracy of orders.
• Communicate with guests on delays or shortages.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Verify that each guest has paid the correct price for their purchase.
• Process cash and credit card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by Manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.
• Working knowledge of computers or POS software programs.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Portray a positive company image.
• Cashier or server experience preferred but not required.
• High energy and stamina required.
• Able to identify and perform other Tasks During Non-busy Times.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively put company goals first.

Physical Demands

• This is a physically demanding position.
• Must be able to lift up to 50 pounds.
• Must be able to climb stairs.
• Must be able to lift, reach & carry items repetitively.
• Must be able to stand and walk for long periods of time.

Requirements

• Shift Requirements: Hours may include late afternoon and evening shifts.
• Frequent weekend and holiday shifts.
• May work off-site For Special Events (i.e. Warfield House Weddings).
• Age Requirements: Applicants must be at least age 18.