Server

About the role

The Applebee’s server will delight our guests by exceeding expectations through serving food and beverages while accommodating guests’ needs in a courteous and timely manner, following Applebee’s Basic Service Steps and the Service Promise. The server fosters a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat work environment
• Familiarize guests with the menu and make appropriate suggestions when requested
• Take guests’ orders and input them correctly in the POS using the write, repeat and review rule
• Serve food and beverages using the Applebee’s TEAM delivery system
• Pre-bus tables and sweep the surrounding area to keep it clean and comfortable
• Collect payment from customers in a timely manner using the QR code or POS
• Complete daily cleaning work tasks and maintain a clean and safe working environment
• Anticipate guests’ needs in order to facilitate an enjoyable dining experience

Requirements

• Excellent customer service skills and the ability to exceed guests’ expectations
• Ability to work efficiently in a fast-paced environment
• Good attitude toward teamwork
• Strong work ethic, with a willingness to take initiative
• Confident, outgoing demeanor
• Flexibility to work a variable schedule, including evenings and weekends
• Ability to be mobile for a minimum of 4 hours, bend, stoop and lift up to 20 pounds
• Be of legal age to serve alcohol

Physical and Mental Requirements

• Language Skills: Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees.
• Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Physical Demands: Frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects and reach with hands and arms; may occasionally lift and/or move objects up to 30 pounds; specific vision abilities include close vision and the ability to adjust focus.
• Psychological Demands: Frequently required to work in a team environment, handle a fast-paced environment and be flexible and willing to accept change; must also have the ability to communicate with others, both verbally and in writing.
• Work Environment: On occasion, travel in an automobile to other locations in the field either alone or accompanied by a co-worker may be necessary.