Server

About the Role

The Applebee’s Server delights guests by exceeding expectations, serving food and beverages, and accommodating guest needs in a courteous and timely manner while following Applebee’s Basic Service Steps and the Service Promise. The role fosters a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission, and Core Values.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat work environment.
• Familiarize guests with the menu and make appropriate suggestions when requested.
• Take guests' orders and input them correctly in the POS using the write, repeat, and review rule.
• Serve food and beverages using the Applebee’s TEAM delivery system.
• Pre-bus tables and sweep the surrounding area to keep it clean and comfortable.
• Collect payment from customers in a timely manner using the QR code or POS.
• Complete daily cleaning work tasks and maintain a clean and safe working environment.
• Anticipate guests' needs to facilitate an enjoyable dining experience.

Requirements

• Excellent customer service skills and the ability to exceed guests’ expectations.
• Ability to work efficiently in a fast-paced environment.
• Good attitude toward teamwork and a strong work ethic with a willingness to take initiative.
• Confident, outgoing demeanor.
• Flexibility to work a variable schedule, including evenings and weekends.
• Ability to be mobile for a minimum of 4 hours, bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Skills

• Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical and Mental Demands

• Frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle, or operate objects, and reach with hands and arms.
• May occasionally lift and/or move objects up to 30 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.
• Must work in a team environment, handle a fast-paced environment, and be flexible and willing to accept change.
• Ability to communicate with others, both verbally and in writing.

Work Environment

On occasion, it may be necessary to travel in an automobile to other locations in the field, either alone or accompanied by a co-worker.