Server Assistant - Town Company

Position Overview

Reporting to Food & Beverage leadership, the Server Assistant is a guest-facing service colleague responsible for supporting dining room service flow at The Town Company. The Town Company is a chef-driven restaurant within Hotel Kansas City, where warm hospitality, teamwork, and attention to detail are essential to the guest experience.

Key Responsibilities

• Welcome guests in a warm, professional, and attentive manner.
• Create a positive first and last impression through genuine hospitality, eye contact, clear communication, and follow-through.
• Help guests with questions about the restaurant, menu, hotel services, and local area as appropriate.
• Communicate wait times, seating updates, and guest needs clearly and professionally.
• Support guest satisfaction by observing the dining room, anticipating needs, and responding with urgency and care.
• Listen carefully to guest concerns or special requests and involve servers or management appropriately.
• Aid servers with food and beverage service to support a timely and polished dining experience.
• Preset tables, refill beverages, clear courses, remove soiled items, crumb or maintain tables as appropriate, and reset tables efficiently.
• Deliver food orders as directed, verifying accuracy, presentation, table numbers, seat positions, and guest needs when applicable.
• Maintain awareness of service pacing and communicate guest needs or table status updates to servers and leadership.
• Support cleanliness, sanitation, and organization of dining room stations, service areas, and workspaces.
• Aid with side work, opening duties, closing duties, and general cleaning tasks.
• Maintain working knowledge of the menu, service standards, table numbers, restaurant layout, and basic food and beverage offerings.

Safety, Sanitation & Compliance

• Follow all departmental policies, service procedures, sanitation standards, and safety expectations.
• Comply with company alcohol service policies and applicable liquor laws when supporting beverage service.
• Ensure proper use, care, and maintenance of equipment; report repair needs promptly.
• Confirm service ware condition and ensure items meet restaurant standards.
• Maintain cleanliness and organization of all assigned work areas.
• Report safety, guest, service, or equipment concerns promptly to management.

Qualifications

• High school diploma or GED equivalency required.
• Prior food and beverage, restaurant, hospitality, or guest service experience required.
• Fine dining, upscale casual, chef-driven, hotel restaurant, or high-volume guest service experience preferred.
• Availability aligned with The Town Company's operating hours required, including evenings, weekends, and holidays as business needs require.
• Ability to learn restaurant layout, table and seat numbers, reservation flow, service standards, menu items, and basic food and beverage offerings.
• Ability to use or learn reservation systems, POS functions, and communication tools as assigned.
• Ability to communicate clearly and professionally with guests and colleagues.
• Strong organizational skills and problem-solving ability required.