Server Assistant

Essential Duties

• Understand and respond to all guest needs and requests in a timely and professional manner.
• Work as a team with servers in performing routine support services in the restaurant, including setting up dining room; clearing and resetting tables between courses and after meals; providing guests with water, butter, and appetizers; and serving all food and beverages, as requested by the server.
• Provide prompt, efficient, and gracious customer service to IRD guests, including taking and properly delivering food and beverage orders; and opening, closing, and presenting guest checks.
• Follow all specified procedures to correctly handle all credit card, and gift card transactions.
• Ensure an adequate supply of clean, presentable linens, silverware, and all other accessories are prepared for the meal service and available at the bus station.
• Understand all menu items and wine list to assist guests, as needed.
• Satisfactorily perform all opening/closing duties, as directed.
• Follow all policies and procedures of the food and beverage department and Temecula Creek Inn.
• Immediately report all suspicious occurrences and hazardous conditions.
• Maintain the cleanliness and safety of work areas at all times.
• Practice safe work habits at all times, to avoid injury to self and others.
• Comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
• Attend all mandatory meetings, as directed.
• Perform other tasks, including cross-training, as directed.

Requirements

• Able to read, write, and speak basic English well enough to understand directions and guest requests.
• Must have at least one year experience as busperson in a dinner house. Hotel restaurant experience preferred.
• Knowledgeable about all menu items and wine list to assist guests, as needed.
• Detail oriented, organized and efficient, safety minded, and learns quickly.
• High quality standards for production and service.
• Strong verbal communications skills.
• Courteous, friendly, and professional manner.
• Good team player.
• Customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Physical Demands

• Stands/walks short distances throughout shift.
• Frequently required to handle and carry ice tubs, beverage cases, and other objects weighing up to 30 lbs. over short to moderate distances.
• Bends, stoops, reaches, and pushes to perform routine tasks.
• Frequent use of stairs, daily.
• Must be able to work under pressure.

Salary

$17.00 per hour