Server Assistant - Luke's 32

Position Summary

The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues.

Essential Functions

• Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit
• Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards
• Maintain complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures
• Prepare restaurant tables with special attention to sanitation and set-up
• Assure tabletops and chairs are sanitized as well as floor area around them
• Understand and read a food or beverage order
• Ensure food is served in accordance with safety standards (e.g., proper temperature)
• Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest
• Must say the name of food and beverages delivered to guests
• Carry dishes from bars and tables to kitchen dish area
• Maintain a good rapport with the FOH & BOH management teams
• Inform management of any complaint, comments, or incidents
• Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form
• Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner
• Maintain line of sight/atmosphere control by circulating through your work areas throughout shift
• Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift
• Keep service station and service equipment storage organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Clean all spills and waste immediately
• Sweep and mop as needed
• Place all trash in proper receptacles
• Observe and anticipate guest needs
• Adhere to all departmental appearance and uniform standards while always maintaining professionalism
• Will follow all company and department policies and procedures, practices, and guidelines
• Performs other job-related duties as assigned

Leadership Qualities

• Accountability
• Adherence to Policy
• Appearance
• Attitude
• Dependability
• Development
• Guest satisfaction
• Job skills knowledge
• Judgment
• Productivity
• Punctuality
• Quality of work
• Teamwork
• Working relationships
• Written and Verbal communication

Requirements

• High School Diploma or equivalent required
• Proof of eligibility to work in the United States
• Must be 18+ years of age
• Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging)
• Adhere to and enforce company, local, state, and government specific regulations
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
• Ability to stand and exert well-paced mobility for the duration of a scheduled shift
• Must be able to lift up to 25 pounds and/or move objects up to 50 pounds
• Work will include indoor and/or outdoor areas
• Must have the ability to withstand high and low temperatures
• Work may be performed in small areas with a 3 ft. access
• Schedule could exceed 30 hours per week and may include overtime when approved by management
• Work varied shifts to include days, nights, weekends, and holidays
• Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment

Pay

This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants.