Server Assistant

About the role

The Server Assistant supports the front-of-house team by assisting with food and beverage service, ensuring a smooth and efficient dining experience for members and guests. This role plays a critical part in maintaining high service standards and operational efficiency.

Responsibilities

• Assist with delivering food and beverages to members/guests, ensuring prompt service.
• Help maintain cleanliness and organization in the dining area, including setting up tables and restocking supplies.
• Gain basic knowledge of the à la carte menu and daily specials to assist with service and answer simple questions.
• Greet members/guests with a friendly attitude, providing basic assistance and ensuring a welcoming environment.
• Collaborate with team members to ensure a smooth dining experience, providing support as needed.
• Assist in handling member/guest requests and complaints, escalating issues to servers or management when necessary.
• Complete side work, including cleaning, organizing, and stocking work areas to meet club standards.
• Follow safety and cleanliness guidelines, ensuring all areas are maintained in accordance with club policies.
• Perform additional duties as assigned by management, including supporting special events and large parties.
• Assist others as needed and take on additional tasks due to the dynamic nature of the club.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Qualifications

• High school diploma or equivalent.
• Previous experience in food and beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Tools & Equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool

Schedule

Attendance requirements for this position are outlined on the weekly schedule. Additional hours are required to meet deadlines, including weekends and/or holidays.