Sergeant (Dispatcher)

Responsibilities

• Acknowledge, schedule, and dispatch transportation requests in INSIGHT.
• Review scheduled missions in INSIGHT to ensure assignments and timely arrival of transport teams.
• Complete trip logs and trip information in INSIGHT.
• Serve as a liaison with the client regarding transportation request updates, changes, and corrections.
• Liaison with G4S supervisors and managers at various hubs to ensure coverage and scheduling of all transportation requests.
• Update the officer schedule with assigned transportation routes.
• Communicate with G4S supervisors regarding officer schedule adjustments to ensure adequate coverage of transportation routes.
• Order meals from vendor to ensure adequate meals on hand for transportation routes and processing centers.
• Other dispatch duties as assigned.

Qualifications (MUST HAVE)

• Must possess a high school diploma or equivalent.
• Must be able to pass any state-required training or other qualifications for licensing.
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle.
• Must be a citizen or lawful permanent resident of the United States.
• Minimum of two (2) years of driving experience and a minimum of 21 years of age (as required by the Department of Transportation).
• Minimum of three (3) years of experience in any combination of the following:
• Law enforcement
• Military police
• Security officer engaged in functions related to civil or administrative correctional operations
• Must be at least 21 years old or minimum required by the state, if higher.
• Must be able to read, understand, and comprehend legal regulatory rulings and guidance.
• Effective oral and written communication skills; able to write informatively, clearly, and accurately.
• Planning and organizing skills.
• Proficiency with Microsoft Office applications.
• Problem solving and active listening skills.
• Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles.
• Able to mediate conflict with tact, diplomacy.
• Team leadership skills; coaching, mentoring, motivating others.
• Setting and achieving goals.
• Able to assess and evaluate situations effectively; able to synthesize facts, concepts, and principles.

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Prior Texas Commission License for armed security personnel.
• Possession of a current and valid Commercial Driver’s License with a Passenger endorsement.
• Fluency in multiple languages (reading, writing, and speaking).
• Possession of an active federal clearance.
• Dispatching or scheduling experience, preferably in a transportation industry related field.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eleven paid holidays annually and up to 56 hours sick leave accrued annually.
• Vacation time per CBA.

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