SER Keybooth Attendant FT - 1255

Open to the public. Shift: 2nd. Eligible employer for Public Student Loan Forgiveness as a U.S. federal, state, local, or tribal government.

About the Role

Under the supervision of the Transportation Supervisor, assist all arriving and departing guests using Valet and Bell services. Provide world-class services to internal and external guests and offer information on the resort and amenities. Ensure the safety and security of guest and internal vehicle keys.

Responsibilities

• Maintain traffic flow by directing guests and closing lanes as needed.
• Complete all valet tickets.
• Professionally greet and assist arriving guests; open vehicle doors for arriving guests.
• Use proper scripting with guests as trained.
• Maintain security and organization of keys; enter all information into the CVPS software system.
• Retrieve guest keys ensuring claim number matches number on keys.
• Assist guests needing help with wheelchairs and luggage using a bell cart when required.
• Maintain proper radio etiquette when paging guests.
• Dispatch information to transit drivers in a professional manner.
• Remain in proper uniform and report on time at designated work area.
• Attend pre-shift meeting daily to become informed of daily activities and special events; receive daily work logs and informational guides.
• Abide by all attendance policies and procedures set forth.
• Maintain current knowledge of casino and resort amenities.
• Maintain cleanliness of hotel’s and casino main entrance and driveway with the help of valet attendants.
• Upsell and suggest the use of the hotel’s outlets and services.
• Comply with all Soaring Eagle Casino & Resort Safety and Security Policies and Procedures, including company drug enforcement policies.
• Report accidents involving guests, employees, or company assets in an immediate and professional manner.
• Secure guests’ vehicle keys and personal belongings.
• Report any possible problems or unusual circumstances to the Transportation Supervisor.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as a top priority.
• Maintain strict confidentiality and present a positive, professional demeanor and image at all times.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts

• Contact with guests when providing transportation services.
• Contact with associates and management team of the Transportation department to maintain communication and assure day-to-day operations run smoothly.

Requirements

• One year of hospitality or customer service experience.
• Must be able to work all shifts including weekends.
• Must be able to pass a background check to meet the employment eligibility requirements as they pertain to the position.

Qualifications

• Must have a valid State of Michigan Driver’s License, with the proper designation required for the vehicle utilized to perform the job duties, and qualify for coverage by SCIT auto liability insurance carrier.
• A Tribal Driver’s License will also be required if a Motor Pool Vehicle is used in the course and scope of the required job duties.
• Native American preference shall apply to all positions.

Skills

• Knowledge of valet operations.
• Skill in maintaining proper storage and safekeeping of keys and valuables.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate a two-way radio.
• Ability to service guests in a professional appearance and manner.
• Ability to follow instructions and abide by department, policies, and procedures.
• Ability to work as part of a team with a common goal of providing the best guest service possible.
• Ability to remain positive and be respectful.
• Ability to maintain confidential information.

Physical Demands

• Frequent use of hands, wrists, fingers associated with computer operation.
• Sit, stoop, kneel, or crouch while performing duties.
• Use hands to finger, handle, or feel; use arms to reach and lift above shoulders.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to walk or run up to 200 yards without difficulty.
• Must have normal auditory and good verbal communication.
• Occasionally lift/push/pull up to 40 pounds.

Work Environment

• Frequent walking and standing in a smoking environment and contact with the general public.
• Must possess sufficient stamina to work under all types of weather conditions including extreme hot/cold and to lift, carry, push, or pull a variety of tools, equipment, and materials.
• Extended hours or irregular shifts may be required.

Pay

$14.00 per hour