Senior WMS SCALE Consultant

About the role

The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation, actively participating in the design, configuration, and WMS implementation projects. They serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client.

Key Responsibilities

• Manhattan Scale WMS implementation & Support
• Perform system configuration of Manhattan Associates SCALE WMS
• Collaborate with client's team during software design process to understand business requirements, Issues, and changes to existing functionalities.
• Architecture and Development
• Documentation of Requirements, SOP documents creation
• Translate the user requirements into functional and technical design, application configuration
• Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures
• Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system
• Facilitate and support functional and user acceptance testing
• Troubleshoot operational and technical issues within SCALE and integrations
• Drive operational efficiency through people, process, and technical improvements
• Coordinate with Manhattan Associates development and support teams as needed

Qualifications & Experience

• Bachelor's degree required; preference given to candidates with a degree in Engineering or a related field
• 5 years' of experience with Manhattan Scale implementations
• Strong understanding of Supply chain Principles with expertise in Warehouse management
• Complete understanding of inbound, inventory, and outbound in a warehouse
• PL/SQL expertise, Cloud Basic Understanding
• Hands-on with SSRS, MHE, New Site rollout, Automation
• Good knowledge of implementing and supporting ERP integration with SCALE
• Ability to provide front-line support to warehouse staff from training through daily support
• Experience troubleshooting Manhattan WMS and LMS applications
• Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations

Key Performance Indicators (KPIs)

• Implementation Success: Timely completion of configuration, integrations, and rollout milestones
• System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues
• Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE
• Operational Efficiency: Improved warehouse KPIs (inventory accuracy, order fulfillment rates, throughput)
• Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners
• Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption

Why You'll Love Working Here

• Work That Matters
• Career Growth That Matters
• Flexibility to Thrive
• We Celebrate You
• Employee Health
• Time Off
• Professional Growth
• Flexible Work
• Perks
• Community Engagement

At Fulfillment IQ

We are an equal opportunity employer and celebrate diversity and inclusion. We are committed to creating a culture of equitable opportunities for all employees.