SCALE WMS Consultant

Key Responsibilities

• Manhattan Scale WMS implementation & Support
• Perform system configuration of Manhattan Associates SCALE WMSC
• Collaborate with client's team during software design process to understand business requirements, Issues, and changes to existing functionalities.
• Architecture and Development
• Documentation of Requirements, SOP documents creation
• Translate the user requirements into functional and technical design, application configuration
• Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures
• Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system
• Facilitate and support functional and user acceptance testing
• Troubleshoot operational and technical issues within SCALE and integrations
• Drive operational efficiency through people, process, and technical improvements
• Coordinate with Manhattan Associates development and support teams as needed

Qualifications & Experience

• Bachelor's degree required; preference given to candidates with a degree in Engineering or a related field
• 3-5 years' experience of Manhattan Scale implementations
• Strong understanding of Supply chain Principles with expertise in Warehouse management
• Complete understanding of inbound, inventory, and outbound in a warehouse
• PL/SQL expertise, Cloud Basic Understanding
• Hands-on with SSRS, MHE, New Site rollout, Automation
• Good knowledge of implementing and supporting ERP integration with SCALE
• Ability to provide front-line support to warehouse staff from training through daily support
• Experience troubleshooting Manhattan WMS and LMS applications
• Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations

Key Performance Indicators (KPIs)

• Implementation Success: Timely completion of configuration, integrations, and rollout milestones
• System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues
• Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE
• Operational Efficiency: Improved warehouse KPIs (inventory accuracy, order fulfillment rates, throughput)
• Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners
• Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption

About the role

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it's designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms. Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you're a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you'll find meaningful work and career growth. We're proud to be an inclusive, globally distributed team that values flexibility and collaboration.

Benefits

• Employee Health: Supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
• Time Off: Paid time off including statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
• Professional Growth: Dedicated learning and development budget to support career growth.
• Flexible Work: Access to flexible work hours and remote flexibility.
• Perks: Reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
• Community Engagement: Hosted team events and in-person organizational meetups to foster a strong company culture.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time permanent position with 45 - 50% travel required.