Senior Wireless Sales Expert - Fresno. CA

About the role

At Consumer Cellular, we're on a mission to redefine retail by providing a welcoming, comfortable store environment and building real relationships with our guests. As a Brand Ambassador, Relationship Builder, or Store Key Support, you'll play a crucial role in enhancing the customer experience and driving sales.

Responsibilities

• Create a welcoming and comfortable store environment
• Deliver exceptional customer service with professionalism, positivity, and strong sales behaviors
• Connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs
• Sell devices, plans, and services confidently, meeting or exceeding individual performance goals
• Operate a POS system with strong attention to transaction accuracy
• Support the store during opening and closing shifts

Requirements

• High school diploma
• 1-2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (Wireless sales experience preferred)
• Demonstrated ability to meet or exceed sales goals
• Proficient with Microsoft Office (Word, Excel, and PowerPoint)
• Flexible availability, including evenings and weekends
• Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Qualifications

• High school diploma is required
• 1-2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (Wireless sales experience preferred)
• Demonstrated ability to meet or exceed sales goals
• Proficient with Microsoft Office (Word, Excel, and PowerPoint)
• Flexible availability, including evenings and weekends
• Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Skills

• Excellent customer service skills
• Ability to build relationships and guide guests through decisions
• Confidence in selling products and services
• Attention to detail and accuracy in transaction handling
• Microsoft Office proficiency

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

Pay & Benefits

The wage for this position is between $21.25 - $22.25/hour, plus uncapped commission. This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Data (in accordance with the Equal Pay and Opportunities Act)
Minimum Salary: $42,000
Maximum Salary: $47,250

Contact Information

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.

Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.