Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Relocation also FINE

Job Description

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

• VoIP / Voice Engineering
• Design and architect enterprise VoIP and IP telephony solutions
• Lead implementation of SIP, RTP, and call control protocols
• Troubleshoot complex voice quality issues (latency, jitter, packet loss)
• Manage dial plans, call routing, and call flow design
• Network Engineering
• Arcitect and manage enterprise network infrastructure (routers, switches, firewalls)
• Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
• Optimize networks for real-time voice traffic and high availability
• Lead network performance tuning and capacity planning
• Unified Communications / UCCE (Preferred)
• Support and integrate Cisco UCCE / Contact Center solutions
• Work with ICM, CVP, and CUCM environments
• Troubleshoot and optimize call center routing and IVR systems
• Leadership & Troubleshooting
• Lead complex troubleshooting and root cause analysis (RCA)
• Mentor junior engineers and provide technical guidance
• Collaborate with cross-functional teams on enterprise projects
• Security & Compliance
• Ensure secure voice and network architecture
• Implement best practices for compliance and data protection

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
• Experience with Cisco UCCE (Unified Contact Center Enterprise)
• Knowledge of ICM, CVP, CUCM
• Experience with Unified Communications and Cloud VoIP
• Certifications: CCNP, CCIE, or equivalent

Additional Information

This is a 100% onsite role based in Atlantic City, NJ