SENIOR VOIP ENGINEER
About the role
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai . Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
- Own the design, engineering, and lifecycle of the enterprise VoIP architecture: CUCM clusters, Unity Connection, IM&P, Expressway/SBCs, voice gateways and trunks (DISN/DSN, SIP), dial plans, class of service, E911, and softphone (Jabber) services across enclaves.
- Serve as the Tier III/IV escalation authority for complex voice incidents and PL1/PL2 outages, analyzing call detail records, traces, SIP/MGCP signaling, and QoS to root cause, engineering permanent fixes, and liaising with Cisco and carriers.
- Lead voice site surveys, capacity planning, installation and migration projects, and Project Installation Plans; execute changes in Saturday maintenance windows through formal Change Management with rollback plans.
- Own STIG/SRG compliance, firmware and patch baselines, ACAS remediation, and RMF/ATO evidence in eMASS for voice systems, and provide VoIP availability data for the Customer Support Metrics Dashboard.
- Own the design, engineering, and lifecycle of the enterprise unified communications architecture including CUCM clusters, Unity