Senior VoIP Engineer

About the role

The Senior VoIP Engineer is the recognized expert in Voice Services of UCDH. They must have the knowledge, skills and abilities to make decisions that broadly affect strategic initiatives for the entire UCDH. The VoIP Engineer has principal responsibility for all the Voice Services based implementation activities at new construction and renovation of UCDH buildings.

Responsibilities

• 60% - Voice Services Engineering and Design
• 30% - Voice Services Implementation
• 10% - Voice Services Monitoring and Troubleshooting

Requirements

The Senior VoIP Engineer must hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. They must also have a Bachelor's degree in a related technical area and/or equivalent experience/training, 5 or more years of technical experience working with related VoIP technologies, advanced working experience with large enterprise voice communications and network systems, technical experience and maintaining enterprise VoIP technology architecture and design, technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications and related hardware, technical experience maintaining Cisco (CUCM) Communications Manager System applications and related hardware, technical experience maintaining Cisco (UCCX) Automated Call Distribution system applications and related hardware, technical experience maintaining Cisco VoIP Gateways and related hardware, technical experience maintaining Cisco (Auto Attendant) scripts changes and upgrades, technical experience maintaining Cisco (Unity) Voice Messaging applications and related hardware, experience gathering customer requirements to provide technical recommendations and solutions, experience maintaining large Private Branch Exchange (PBX) telephone systems, experience maintaining the integration between CUCM and Unity Voice mail system, experience maintaining a large network dial-plan, calling search spaces, and device pools configurations, experience working with VoIP Automated Call Distribution (ACD) systems and applications, experience working with Auto Attendant configurations and writing of scripts to support departmental requests, experience with Network hardware platforms, Network related protocols and Software including understanding of OSI layers, experience and problem-solving skills to quickly assess problems, evaluate options, make a decision and resolve problems, experience and organizational skills to manage multiple projects simultaneously, clearly understands VoIP services and network needs of the organization and has skills needed to address those needs, demonstrated ability to gather, organize and analyze data in the completion of a variety of functional assignments, able to learn effectively and meet deadlines, demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization, self-motivated and works independently and as part of a team, demonstrated problem-solving skills of unique issues and problems.

Qualifications

• Bachelor's degree in a related technical area and/or equivalent experience/training.
• 5 or more years of technical experience working with related VoIP technologies.
• Advanced working experience with large enterprise voice communications and network systems.
• Technical experience and maintaining enterprise VoIP technology architecture and design.
• Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications and related hardware.
• Technical experience maintaining Cisco (CUCM) Communications Manager System applications and related hardware.
• Technical experience maintaining Cisco (UCCX) Automated Call Distribution system applications and related hardware.
• Technical experience maintaining Cisco VoIP Gateways and related hardware.
• Technical experience maintaining Cisco (Auto Attendant) scripts changes and upgrades.
• Technical experience maintaining Cisco (Unity) Voice Messaging applications and related hardware.
• Experience gathering customer requirements to provide technical recommendations and solutions.
• Experience maintaining large Private Branch Exchange (PBX) telephone systems.
• Experience maintaining the integration between CUCM and Unity Voice mail system.
• Experience maintaining a large network dial-plan, calling search spaces, and device pools configurations.
• Experience working with VoIP Automated Call Distribution (ACD) systems and applications.
• Experience working with Auto Attendant configurations and writing of scripts to support departmental requests.
• Experience with Network hardware platforms, Network related protocols and Software including understanding of OSI layers.
• Experience and problem-solving skills to quickly assess problems, evaluate options, make a decision and resolve problems.
• Experience and organizational skills to manage multiple projects simultaneously.
• Clearly understands VoIP services and network needs of the organization and has skills needed to address those needs.
• Demonstrated ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills of unique issues and problems.

Skills

Applicants are encouraged to upload license and/or certification if required of the position.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

Pay

Salary or Pay Range: $8,533.33 - $16,866.67
Salary Frequency: Monthly
Salary Grade: 231
UC Job Title: COMM AND NETWORK TCHL ANL 4 TX
UC Job Code: 004909
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%

Schedule

Shift (Work Schedule): Mon-Fri 8am-5pm

Location

UCDHAS Building (HSP165)

Union Representation

TX-Technical Professionals

Physical Demands

Standing - Frequent 3 to 6 Hours
Walking - Frequent 3 to 6 Hours
Sitting - Occasional Up to 3 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
Lifting/Carrying over 50 lbs - Occasiona