Senior Voice Communications Engineer

Responsibilities

• Lead the architecture, design, implementation, and modernization of enterprise voice/UC solutions (Cisco CUCM, Unity/Unity Connection, SIP trunking, PSTN, turrets, dial plans, QoS)
• Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive permanent corrective actions
• Direct major migration efforts, carrier conversions, and platform modernization initiatives
• Coordinate cross functionally with IP networking, transport (MPLS/DWDM), radio, AV/VC, security, and cloud collaboration teams
• Own and maintain technical standards, diagrams, runbooks, and lifecycle management documentation
• Manage vendor relationships, carrier performance, advisories, and risk exposure
• Track budgets, operational spending, forecasts, and variance explanations
• Identify and implement improvements in resiliency, scalability, automation, and monitoring
• Ensure alignment with cybersecurity, monitoring, and change management practices
• Participate in on call rotation supporting 247 operations and emergency response

Qualifications

• Required Education/Experience: Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments
• Relevant Work Experience: Enterprise scale voice/UC design, implementation, and support, required Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required Dial plan design (partitions, CSS, translations, SIP normalization), required SBC technologies (Cisco CUBE, Audiocodes, equivalent), required VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required Cloud collaboration platforms (Microsoft Teams, Webex), required Packet analysis, troubleshooting, carrier diagnostics, required Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required Team guidance and collaboration leadership, required Experience with monitoring, dashboards, and automation tools, required
• Skills and Abilities: Demonstrated analytical skills, Builds and manages effective teams, Strong written and verbal communication skills, Demonstrated time management and priority setting skills
• Licenses and Certifications: Driver's License Required Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications
• Preferred Physical Demands: Ability to push, pull, and lift up to 40 pounds Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Ability to read small print and symbols