Senior Voice Engineer

Trace Systems is seeking a Senior Voice Engineer to provide Tier III design, configuration, testing, security hardening, and sustainment of EACN enterprise voice capabilities at Scott AFB and operational A2G2 sites.

Responsibilities

• Lead Tier III engineering, configuration, troubleshooting, and sustainment of the EACN Cisco VoIP environment.
• Configure, develop, patch, STIG, enhance, and add features to Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
• Develop and maintain configurations for Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and other SIP-enabled network devices.
• Engineer SIP connections between EACN and external voice systems, including Asterisk networks, Call Manager Express, SRST, and other Cisco VoIP networks.
• Perform or assist with Tier III network engineering functions, baseline management, technical documentation, testing, and change implementation.
• Validate new hardware, software, patches, and configuration changes in the SIL before operational deployment.
• Provide senior technical guidance, troubleshooting leadership, and recommendations to Government engineers and site personnel.

Requirements

• Active, in-scope US Government issued Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• US Citizenship is required due to the nature of the work and contract requirements.
• Meet the applicable DoD 8140 qualification requirements for the assigned work role: 451 System Administrator, Proficiency Level: Advanced; may qualify through education, military training, certifications, or a combination thereof.
• Qualifying credentials include a Masters or Ph.D degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering, or completion of relevant military communications or network training.
• Qualifying certifications may include SecurityX / CASP+, CCNP Security, CCSP, FITSP-O, GFACT, or other DoD 8140-approved certifications.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 5+ years of enterprise voice engineering experience, including advanced support of Cisco unified communications environments.
• Current Cisco Voice certification with a concentration on Cisco Unified Communications Manager (CUCM), or ability to obtain it within six months of employment.
• DoD-approved IA baseline certification commensurate with the position, or ability to obtain it within six months.
• Advanced experience with CUCM, Unity, CUBE, SBCs, SIP, SRST, voice security hardening, and troubleshooting.

Qualifications

• High school diploma or equivalent required; bachelor's degree in engineering, information technology, or a related field preferred.
• Experience with Ribbon VX900, Asterisk, teleconference bridges, classified voice, executive communications, EACN, or A2G2.
• Experience integrating voice services with complex routed networks and SIL/test environments.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Pay

The base salary range for this position is $85,000 to $110,000. Actual salaries may vary above or below the range based on various factors including but not limited to location, experience, and performance.

Benefits

• Health insurance coverage
• Flexible spending accounts
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Company holidays and paid time off (PTO)