Senior Vice President, Product & Innovation

SVP, Product & Innovation Company Overview WolfCycle is a cutting-edge Conversational Marketing Agency that specializes in helping professional sports teams, entertainment venues, and ticketing platforms engage, convert, and retain customers through AI and conversation marketing strategies. We leverage AI-driven technologies to create personalized and meaningful interactions between brands and their customers. Position Overview As the SVP, Product & Innovation, you will lead the teams that build and run WolfCycle's technology: Product, Engineering, and Analytics. You will own the product roadmap the engineering organization that ships it, and the data and analytics function that measures how it performs for our partners. This is a new leadership role. You will bring three functions that currently report separately under one strategy, set how they plan and work together, and make sure what we build reflects what our Client Success team and partners actually need. You will report to the President and sit on the senior leadership team. Key Responsibilities Product Own the product vision, strategy and roadmap for Campaign Hub, the virtual assistants, and new AI-driven productsLead the product management team and set how requirements move from idea to releasePrioritize work against revenue, retention and partner impact, and communicate trade-offs to the leadership teamPartner with Client Success and Business Development to turn partner feedback and market needs into product decisions Data & Analytics Lead the analytics team, including the Director of Analytics, and future business analyst, data engineer hiresBuild the data infrastructure and reporting that measure campaign performance for partners and the businessSet data governance, quality and privacy standards in partnership with the CPOMake analytics part of how product decisions are made and how partner results are reported Engineering Oversee the engineering organization through the VP, Product & Development including software engineering, DBA and DevOpsSet engineering standards for delivery, reliability, security and code quality across our Python/FastAPI, React/Next.js and AWS stackPlan engineering headcount and capacity to match the product roadmapOwn the third-party integration and partner API strategy alongside Product Security & Privacy In partnership with WolfCycle's President, partner with the CISO to embed cybersecurity into product design, engineering practices and infrastructure from the startWork with the CPO to make sure products handle partner and fan data in line with privacy commitments and applicable regulationsCollaborate on remediation of security findings across the product and engineering teams, and track progress with the CISOSupport security reviews, vendor assessments and compliance efforts such as SOC 2, and represent the product side in partner security questionnairesMake secure coding, access control and incident response standard practice Leadership Recruit, develop and retain a high-performing team across Product, Engineering and AnalyticsOwn the budget for all three functions, including headcount, contractors and vendor spendReport on roadmap progress, delivery and product performance to the President and leadership teamStay current on AI, conversational marketing and sports and entertainment technology, and bring that into our strategy Qualifications Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience12+ years of experience in product, analytics or technology roles, including 5+ years leading multi-disciplinary teamsTrack record of scaling a SaaS or AI product from roadmap to revenueExperience leading engineering organizations working with cloud architectures, preferably AWSExperience building or leading a data and analytics functionStrong communication skills and comfort working directly with clients, executives and non-technical stakeholders Preferred Skills Experience with conversational AI, large language models or marketing automation productsBackground in sports, entertainment or ticketing technologyFamiliarity with CRM, CDP and fan data platforms and their APIsExperience at a growth-stage company scaling from small teams to a structured organizationFamiliarity with AI-assisted development tools (Copilot, Claude Code, Cursor, etc.)Experience working alongside security and privacy leaders on SOC 2, data protection or similar compliance programs Benefits Team members at WolfCycle receive paid holidays, unlimited vacation/sick time, and flexibility to work remote. WolfCycle is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds. Competitive Salary and Performance-Based BonusesPaid Health/Dental & Vision Benefits (Blue Shield)401k Match at 3%Professional Development and Training OpportunitiesFlexible Work ArrangementsOpportunity to Shape the Future of Conversational Marketing