Senior Vice President - Operations

Position Purpose

The Senior Vice President - Operations drives strategic and operational excellence for US service delivery and P&L performance. This executive role is responsible for commercial strategy design, leading cross-functional management teams through execution, embedding technological innovations into the operating model, and reporting operational outcomes directly to the Chief Operating Officer (COO).

Job Requirements

• Own the performance, P&L, and delivery of operations across a significant portion of our global footprint — clients, sites, and programs
• Set the operating standard for how Everise delivers — across markets, verticals, and channels — and hold the organization to it
• Lead the site leaders, program heads, and functional owners running the business day-to-day across our six-country footprint
• Drive AI and automation into the operating model — not as a bolt-on, but as a core layer of how the work gets done
• Build the playbook for how Everise scales the next chapter — new clients, new geographies, new capabilities
• Find where complexity is hiding cost, risk, or opportunity — and be the one who moves on it
• Develop the next generation of operational leaders across markets — because scale is a people problem before it's anything else

Knowledge

• 15+ years in operations leadership, with meaningful time at the SVP level in BPO, CX, or comparable global services environments
• Track record of running multi-site, multi-country operations with direct P&L accountability
• Executive client relationship experience — you've been the person the client actually calls
• Fluency in operational transformation — AI and automation, workforce redesign, nearshore/offshore strategy, contact center technology
• Experience across healthcare, insurance, or financial services verticals — or the horsepower to get up to speed fast
• Comfort with ambiguity, competing priorities, and moving parts across time zones
• US-based, with willingness to travel across our global footprint

Compensation & Benefits

• The anticipated base salary range for this remote position is between $325,000- $350,000.
• In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off.
• Depending on the specific role, compensation may also include a discretionary bonus and other benefit programs.
• The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.