Senior Vice President, Lead Service Designer

What We Offer

At BNY Mellon, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

What You'll Be Doing

• User-Centered Design - Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
• Journey Mapping - Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage.
• Cross-Functional Collaboration - Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
• Proficiency in Design Tools - Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
• Design System Knowledge - Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams.
• Complex Systems Knowledge - Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction.
• Effective Communication and Storytelling - Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
• Mentorship and Leadership - Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team.

Requirements

To be successful in this role, we're seeking the following:

• User-Centered Design
• Journey Mapping
• Cross-Functional Collaboration
• Proficiency in Design Tools
• Design System Knowledge
• Complex Systems Knowledge
• Effective Communication and Storytelling
• Mentorship and Leadership

Benefits

At BNY Mellon, we offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and advancement within the company.

Pay

The salary range for this position is $150,000 - $200,000 annually, depending on experience and qualifications.

Schedule

This role is full-time and based in New York, NY.

How to Apply

For immediate consideration, please visit hackajob.com to create a profile and apply for this role. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Hackajob is partnering with BNY Mellon to fill this position.

Upskill

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