Senior Vice President, Product Designer

About the role

This is a hybrid role: senior individual contributor with direct influence on a small design team. You'll mentor and guide three designers, set the quality bar and strategic direction, and work as a peer to product owners and engineering leadership. You won't manage the team administratively. You'll lead it through the work. The role is roughly 80% strategic and research-focused, 20% hands-on design.

Responsibilities

• Contribute to a persona framework for a 100+ application platform.
• Map and redesign end-to-end operational workflows.
• Bring user research best practices to the platform design team.
• Drive platform experience coherence.
• Design for human-AI collaboration.
• Mentor the design team and raise the bar.
• Support design strategy communication to leadership.

Requirements

• 10–12 years of experience in product or experience design, with significant depth in service design.
• Demonstrated experience leveraging user research methods (contextual inquiry, usability testing, research synthesis) to ground design decisions in evidence.
• Experience shaping persona frameworks or user segmentation models for complex, multi-role operational environments.
• Systems-level thinking: you see the whole experience (the workflow, the workaround, the handoff, the failure mode), not just the interface.
• Prior domain expertise in financial services matters far less than your ability to learn fast, ask the right questions, and bring rigorous design thinking to genuinely complex problems.

Qualifications

• Proven ability to influence product and engineering decisions through design evidence, not just design output.
• Experience working in enterprise, regulated, or high-stakes operational environments. You're comfortable with complexity, compliance constraints, and organizational politics.
• Strong design craft alongside strategic thinking. You can zoom in on an interaction pattern and zoom out to a platform strategy in the same conversation.

Skills

• Incorporated AI-assisted tools into how you design, research, and prototype, not as a curiosity, but as a working method.
• Experience designing for AI-augmented workflows: confidence indicators, human-in-the-loop decision patterns, explainable AI outputs.
• Experience with design system governance across a fragmented platform.
• You've done service design in environments where nobody called it that. You mapped the workflows, identified the offline processes, and designed the interventions that eliminated them.
• You understand that the biggest design opportunities in enterprise aren't on the screen. They're in the operations, the handoffs, and the assumptions no one has questioned yet.

Benefits

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $104,000 and $253,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.