Client Servicing Solutions Lead - Senior Vice President

About the role

Citi's Investor Services Technology group is seeking an exceptional Software Engineer to join as a hands-on technical leader building the Investor Services Workbench (ISW)— Citi's unified platform for client onboarding, lifecycle management, operational workflow orchestration, and real-time business activity visibility across Custody, Fund Services, and Securities Finance.

Responsibilities

• Hands-On Feature Delivery - Design, develop, test, and ship production-quality features across the ISW backend (Java/Spring Boot) and frontend (React/TypeScript) — contributing to every sprint with meaningful, reviewed, merged code.
• AI-Augmented Development - Use AI pair-programming tools (GitHub Copilot, Cursor, Claude) as a first-class part of your daily workflow — for code generation, test synthesis, refactoring, documentation, and API design acceleration. Champion adoption across squads.
• Domain Translation - Apply deep Custody and Fund Services domain knowledge to translate business requirements into technically precise, implementation-ready specifications — bridging the gap between operations SMEs and engineering squads without information loss.
• Workflow & Event Engineering - Design and build complex, multi-step business workflows using event-driven patterns on Apache Kafka — covering client processing activities, exception escalation, SLA monitoring, and lifecycle state machines for IS operations.
• AI Feature Engineering - Build AI-powered features directly into the ISW — including LLM-driven intelligent assist for operations teams, NLP-powered search and query across IS data, and RAG-based knowledge tools that surface contextual insights within the Workbench UI.
• API Design & Integration - Design clean, versioned REST and GraphQL APIs that expose ISW capabilities to the client portal and internal consumers — ensuring API contracts are well-documented, backward-compatible, and aligned with IS canonical data models.
• Technical Mentorship - Elevate the engineering quality of the wider ISW team through rigorous code reviews, pairing sessions, architecture discussions, and knowledge sharing — particularly around AI tooling adoption, domain-driven design, and clean code practices.
• Quality & Resilience - Champion engineering excellence — writing comprehensive unit, integration, and contract tests; instrumenting observability with Open Telemetry; conducting chaos engineering experiments; and maintaining the ISW platform at five-nines operational standards.

Requirements

• Advanced AI-Assisted Development — A Must, Not a Plus
• Expert-level proficiency in Java and the Spring Boot ecosystem — including Spring Security, Spring Data, Spring WebFlux, and Spring Integration
• Strong frontend capability in React and TypeScript— able to build, review, and own feature-complete UI components, state management patterns, and API integration layers
• Deep experience with event-driven architecture— Apache Kafka, schema registries, Avro serialization, consumer group management, and exactly-once delivery patterns
• Hands-on experience with BPM / workflow engines— including BPMN modelling, saga orchestration, and long-running process management
• Proficiency in GraphQL API design including federation, schema stitching, resolver optimization, and data loader patterns for high-throughput institutional data APIs
• Strong command of cloud-native patterns— Kubernetes, service mesh, circuit breakers and distributed tracing
• Rigorous testing discipline — unit, integration, contract (Pact), and performance testing with measurable coverage standards and automated quality gates

Qualifications

• Advanced, daily usage of AI pair-programming tools— GitHub Copilot, Devin, Cursor, or equivalent — with demonstrated ability to use them to accelerate feature delivery without sacrificing code quality
• Proficiency in prompt engineering for software development— crafting effective prompts for code generation, refactoring, test synthesis, and technical documentation across complex enterprise codebases
• Experience in validating and reviewing AI-generated code— understanding failure modes, hallucination risks, security implications, and how to tune AI output for production-readiness
• Hands-on experience building LLM-powered product features— RAG pipelines, conversational search, document Q&A, or AI-assisted workflow interfaces using LangChain, LlamaIndex, or equivalent
• Ability to integrate LLM APIs(OpenAI, Anthropic Claude, AWS Bedrock) securely into production Java/Spring Boot services — with appropriate rate limiting, fallback handling, and cost controls
• Understanding of AI governance in regulated environments— model risk considerations, data privacy constraints, and responsible AI practices relevant to financial services
• Working understanding of settlement instruction processing, DVP/FOP flows, corporate actions (mandatory and voluntary), income collection, asset servicing, and reconciliation — at the level needed to design and review software implementing these processes
• Familiarity with fund administration workflows — NAV calculation inputs, fund accounting transaction types, investor register management, transfer agency operations, and fund reporting data structures
• Knowledge of key industry data standards: SWIFT MT/MX messages, ISO 20022 pain/camt/sese formats, and their mapping to internal IS data models
• Understanding of client onboarding and lifecycle management in institutional asset servicing — account opening, KYC/AML data requirements, mandate capture, and ongoing client instruction management
• Awareness of the regulatory context for Custody and Fund Services technology: AIFMD, UCITS, SFTR reporting obligations, and audit trail requirements that shape system design decisions
• Appreciation for the complexity of multi-currency, multi-jurisdiction, multi-asset-class institutional operations data and its implications for software design

Benefits

At Citi, we offer competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.