Senior Vice President & General Manager

Responsibilities

• Directly manages Vice President, General Managers (VP GMs) of the company-owned store groups and indirectly supports branch personnel reporting to the VP & GMs, supporting operations throughout the Eastern Region.
• May have direct or indirect reporting responsibilities for other assigned personnel supporting operations within the region.
• Leads the development and execution of strategies to profitably increase sales and market share in company-owned store markets in alignment with overall company goals.
• Develops forecasts, sales plans, and sales management processes based on a thorough understanding of the industry, competitors, and customer segments.
• Ensures consistent, positive customer experience across all sales channels, including in the branch, via phone and video, at the customer location or job site, and across digital platforms by establishing policies, defining best practices, and implementing consistent standard operating procedures across store functional areas to differentiate Johnstone’s value proposition.
• Delivers financial returns in accordance with expectations established in collaboration with Johnstone’s Senior Leadership Team.
• Develops budgets that provide resources to execute strategy and deliver profitability expectations.
• Maintains financial and operational KPIs and implements corrective actions as necessary.
• Ensures proper policies, procedures, and controls are in place to manage company assets, including inventory, equipment, building facilities, and other supply chain assets.
• Partners with Johnstone Services Team (JST) leadership to leverage programs and services, including technology, inventory planning and management, transportation and logistics, marketing, sales, product management, vendor management, and training.
• Develops and implements plans to lead teams through change and standardize operations for acquired stores.
• Supports new stores as they acclimate to the organization, providing initial and ongoing leadership, direction, and support.
• Remains current in industry and local markets, identifying, recommending, and implementing strategies, structure, processes, programs, training, and support to the COS group/s to ensure organizational objectives are achieved.
• Carries out leadership responsibilities in accordance with the organization’s policies and applicable laws.
• Ensures workplace safety programs are effective and consistently implemented.
• Enhances productivity, efficiency, and sales results through continuous process improvement.

Qualifications

• Required: Bachelor’s degree in logistics, business, or related field; ten or more years of related experience in a similar position; minimum five years managing budgets and financial performance for a multi-location organization.
• PREFERRED: Master’s degree in business or related field; HVAC/R product knowledge is highly desirable; experience managing operations, sales, and/or logistics in a wholesale distribution environment; certificates, licenses, and registrations: valid driver’s license and proof of insurability.
• SKILLS: Ability to develop and execute against sales, marketing, and operational plans to drive sales through multiple sales channels; entrepreneurial ability to view ambiguity as an opportunity and the ability to identify and convert obstacles into new solutions; knowledge of financial operations and solid ability to interpret financial reports, KPIs, and other data sets; strong ability to effectively communicate and partner across diverse audiences and at all levels of the organization, including Customers, Board, Executive Management, Distributors, Vendors, Store Leaders, Employees, JST Staff, and Third-party Partners; ability to lead teams at a strategic level, including setting team vision and direction to align with the company's mission and vision; clearly defining roles and responsibilities; developing talent; staffing for current and future needs; and providing growth opportunities; proficiency in effectively presenting information in multiple formats to a wide variety of stakeholders and groups; skill in managing organizational change initiatives; skill in developing and implementing company-level policy and establishing consistency across multiple locations; project management skills: establish objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions; problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems; ability to collect data, evaluate results, and draw valid conclusions; ability to generate and utilize data pertinent to business operations; knowledge of wholesale distribution branch operations, including sales, customer service, order fulfillment, inventory control, showroom merchandising, shipping, and receiving; H V AC/R industry knowledge with understanding of customer needs and product applications; knowledge of governmental regulations for all relevant national, state, local, and other requirements; high degree of proficiency with Microsoft Office programs (i.e., Outlook, Word, Excel, PowerPoint, etc.).

Physical Demand

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefit Overview

• At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care.
• We provide the resources you need to take charge of your well-being, including: Competitive Paid Time Off (PTO); Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting; Holiday pay – we recognize and pay our employees for 7.5 holidays per year; Paid Parental Bonding Time; Employer subsidized medical, dental, and vision plans; Employer paid life insurance and short-term disability; Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance; 24/7 Access to virtual care/telehealth options; Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA); Wellbeing program with opportunity to earn reduced medical costs; Employee Assistance Program (EAP) for you, and your family; Tuition reimbursement; Employee referral bonus program; Employee service milestone recognition program.