Senior Vice President, Client Operations Manager

About the role

Join us and be part of something extraordinary. We’re seeking a future team member for the role Senior Vice President, Client Operations Manager, to join our Integrated Middle Office Solutions team. This role is located in Boston, MA.

Responsibilities

• Manage multiple client service/support teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Set policies and procedures for teams managed, and contribute to strategic initiatives that improve the overall client service experience and team productivity and quality.
• Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
• Maintain relationships with business leaders to report client trends and needs, and provide forward-looking insight on client issues and trends to drive future revenue growth.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience; MBA preferred.
• 7-10 years of total work experience.
• At least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• People leadership is required, including recruiting, directing, motivating, and developing staff.

Qualifications

• Proven ability to manage and lead teams effectively.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.

Skills

• Strong understanding of financial services industry.
• Experience with operational processes and client service.
• Strategic thinking and initiative.
• Effective communication and relationship-building skills.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Details of the schedule will be provided if an employee receives an offer of employment.

Equal Employment Opportunity/Affirmative Action Employer

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.