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Jobs · Information Technology · Pennsylvania

Senior Vice President, Application Support Manager

BNY · Pittsburgh, PA · 1 wk ago
Information TechnologyFull-time

About the role

The Senior Vice President, Application Support Manager will play a crucial role in the Custody Enterprise Production Services team in Pittsburgh. Key responsibilities include:

  • Respond to, diagnose, and resolve service disruptions
  • Work closely with developers on continuous integration / continuous delivery solutions
  • Conduct root cause analysis for complex production issues
  • Maintain and update runbooks, SLAs, and application recovery documents
  • Evaluate and implement new opportunities to streamline and improve recovery solutions
  • Support regulatory compliance or audit support activities as needed
  • Participate in disaster recovery contingency planning, cross-region testing, and FOS events
  • Provide knowledge and training to new support personnel

Requirements

To succeed in this role, candidates should possess:

  • Mainframe and/or distributed technical skills
  • Mainframe integration with technologies like CICS web services, MQ series, etc.
  • Experience with databases such as DB2, VSAM, Oracle File Aid, and similar tools
  • Knowledge of SQL, DB2 stored procedures
  • Programming languages: Java, Python, COBOL
  • Experience with file transfer methods: NDM, Connect Direct, secure FTP
  • Experience with IBM MQ
  • Experience with Informatica

Qualifications

Preferred qualifications include:

  • Experience with COBOL programs and processing for help desk inquiries
  • Ability to analyze and determine issue fixes for current processing
  • Knowledge of file browsing tools and techniques
  • Experience with automation and streamlining processes

Skills

Essential skills for this role include:

  • Technical proficiency with mainframe and distributed systems
  • Strong problem-solving and analytical skills
  • Excellent communication and collaboration abilities
  • Ability to manage multiple projects and priorities
  • Attention to detail and ability to maintain accurate records

Benefits

BNY offers a comprehensive benefits package designed to support employees' health, personal resilience, and financial goals. This includes:

  • Competitive compensation and performance-based incentives
  • Flexible global resources and tools for personal and professional development
  • Access to medical, dental, vision, and life insurance plans
  • Generous paid leave policies, including paid volunteer time
  • 401(k) plan eligibility
  • Various paid time off benefits, including vacation and sick time

Pay

The base salary for this position is subject to market assessment and can be found in the Job Info section at the bottom of the posting. Base salary is only part of the total rewards package, which may include an annual discretionary incentive award.

Schedule

The Senior Vice President, Application Support Manager will work a standard full-time schedule.

Contact Information

For more information about BNY and our culture, please visit our newsroom and LinkedIn pages. For details on our benefits and rewards, please refer to the Benefits and Rewards section above.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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