Senior Vendor Manager, Amazon Customer Service

Key job responsibilities

• Lead vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery
• Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction
• Assist with defining long-term vendor strategy
• Identify, develop and optimize organization processes, playbooks, or tools
• Deep dive inefficiencies; drive improvement through scalable mechanisms
• Triage issues, owning resolution, root cause analysis, and corrective action plans

Basic Qualifications

• 4+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• Bachelor's degree, or 3+ years of general experience
• 4+ years of customer service experience, or experience in leadership or account management positions
• Experience in project management, delivery and/or program management

Preferred Qualifications

• Experience hiring and developing sales management teams
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience analyzing data and applying best practices to assess performance drivers

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.