Senior Customer Success Manager, Amazon Vendor Services

About the role

This role can be located in one of our approved corporate offices in Seattle, WA.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

Qualifications

• Basic Qualifications:
  • Bachelor's degree or equivalent
  • Knowledge of Excel at an advanced level
  • 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
  • Data analysis experience including manipulating large datasets from complex systems and interpreting results
  • Experience in relationship management
  • Demonstrated ability to work effectively in fast-paced environments
  • Excellent professional written and verbal communication skills
  • Time management
• Preferred Qualifications:
  • Experience implementing process improvements
  • Experience with Salesforce and Tableau
  • 5+ years of e-commerce or retail industry experience in Buying, Planning, or Merchandizing
  • Experience working with diverse stakeholders and teams
  • Advanced degree/certifications
  • Experience rapidly adapting to change and dealing with ambiguity

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.