Senior Product Manager Technical, Amazon Customer Service

About the role

The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals.

Responsibilities

• Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
• Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
• Champion customer obsession by navigating and synthesizing requirements from multiple business teams
• Demonstrate a strong bias for action — willing to experiment, fail fast, learn, and iterate to improve outcomes
• Account for the downstream implications of decisions on frontline operations
• Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization

Requirements

• Bachelor's degree
• 3+ years of technical product or program management experience
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Skills

• Strong bias for action
• Data-informed decision making
• Customer obsession
• Understanding of metrics and their relation to business problems
• Ability to translate data into actionable insights
• Downstream implications of decisions on frontline operations
• Hands-on approach to ambiguous or complex requirements

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $151,200.00 - $204,600.00 USD annually.

Schedule

Not specified.