Senior UX Researcher

About the role

The Senior UX Researcher will lead strategic research for Workiva's Financial Reporting solution, a key and widely adopted product area. This role requires experience in qualitative and quantitative research, influencing product strategy, and shaping AI-enabled research practices.

Responsibilities

• Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
• Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
• Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
• Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
• Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
• Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
• Communicate findings clearly to technical and non-technical audiences and support research operations as needed

Requirements

• Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
• 5+ years of experience conducting UX research for digital products in a product-driven environment

Preferred Qualifications

• Experience researching AI-powered or Generative AI product experiences
• Experience designing research methods for trust, usability, and human-AI interaction
• Strong proficiency in both qualitative and quantitative research methodologies
• Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle
• Strong understanding of experimentation, survey design, behavioral research, and statistical analysis
• Proven ability to influence product strategy and roadmap decisions through customer insights
• Proven ability to mentor researchers or contribute to a UX Research practice
• Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences
• Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics
• Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards
• High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience

How You’ll Be Rewarded

• Salary range in the US: $111,000.00 - $178,000.00
• A discretionary bonus typically paid annually
• Raised Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

Working Conditions

• Remote work opportunity available
• Less than 10% travel, including occasional customer research events and team gatherings
• Reliable internet access required for remote work