Senior UX Researcher and Designer

About the role

We are seeking a Senior UX Researcher and Designer who will support our NYS client. This role will lead end-to-end user research and design activities for high-priority public-facing digital services within NYC Digital Service, the Office of Technology and Innovation, and other NYC agencies and departments.

Responsibilities

• Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experiences.
• Collaborate with product managers, digital strategists, analytics teams, and other user researchers to create research plans, hypotheses, and user requirements for product development.
• Partner with analytics teams to synthesize qualitative research with behavioral data and provide a holistic view of the user experience.
• Compile finished, well-documented research findings and deliver meaningful, actionable insights for internal teams and stakeholders.
• Audit and mature the internal user research toolkit by introducing methodologies that broaden the team’s ability to capture user insights and strengthen a data-driven culture.
• Wireframe user journeys based on user research, stakeholder input, and documented requirements.

Requirements

• 8+ years of experience leading generative research, including field studies and interviews, and evaluative research, including usability testing and A/B testing.
• 2+ years experience of wireframe user journeys based on research insights and user requirements.
• Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
• Experience recruiting users aligned with required demographic and behavioral profiles.
• Expertise in research methodologies that prevent over-generalization, sample underrepresentation, and correlation/causation fallacies.
• Ability to nurture a culture of creative solutioning that prioritizes high-quality digital experiences informed by strategy, user evidence, analytics, and competitive research.
• Ability to inspire cross-departmental partners and colleagues to anchor their work in user centricity, research methodologies, and evidence-based solutioning.

Qualifications

• Mandatory Qualifications:
  • 8+ years of experience leading generative research, including field studies and interviews, and evaluative research, including usability testing and A/B testing.
  • 2+ years experience of wireframe user journeys based on research insights and user requirements.
  • Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
  • Experience recruiting users aligned with required demographic and behavioral profiles.
  • Expertise in research methodologies that prevent over-generalization, sample underrepresentation, and correlation/causation fallacies.
  • Ability to nurture a culture of creative solutioning that prioritizes high-quality digital experiences informed by strategy, user evidence, analytics, and competitive research.
  • Ability to inspire cross-departmental partners and colleagues to anchor their work in user centricity, research methodologies, and evidence-based solutioning.
• Desirable Qualifications:
  • Experience working in cross-disciplinary teams of product, engineering, and data experts to deliver products and services that improve user experience and organizational goals on time.
  • Experience facilitating group synthesis sessions with cross-disciplinary teams, including engineering, data, and product stakeholders.
  • Experience exemplifying diverse representation and accessibility in research practice and past projects.

Skills

• Expertise in research methodologies that prevent over-generalization, sample underrepresentation, and correlation/causation fallacies.
• Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
• Experience recruiting users aligned with required demographic and behavioral profiles.
• Experience working in cross-disciplinary teams of product, engineering, and data experts to deliver products and services that improve user experience and organizational goals on time.
• Experience facilitating group synthesis sessions with cross-disciplinary teams, including engineering, data, and product stakeholders.
• Experience exemplifying diverse representation and accessibility in research practice and past projects.

Benefits

• Opportunities to lead impactful transformations in the public sector infrastructure.
• Engagement with high-profile government initiatives, supporting meaningful change.
• A collaborative environment that values ownership, initiative, and continuous learning.

Pay

$55-$65/hour (35 hours/Week)

Schedule

Hybrid 3 days onsite